ONE CONNECTED
PERSPECTIVE
Strategy, creative direction, user experience, technology, production, and quality work as one connected service perspective. The exact scope is confirmed after discovery.
A SCOPED ENGAGEMENT
What an engagement may include
An assessment is not useful when its questions, sampling, evaluation method, and next steps are undefined. The scope below is discussed before work begins.
01
Scope and standards alignment
Agree the technical standard, applicable scope, and representative pages or journeys.
02
Automated checks as one input
Use tools to surface candidates for review without treating them as a complete answer.
03
Manual and human evaluation
Review selected experiences with assistive technology and interaction testing.
01
Keyboard and interaction review
Examine keyboard navigation, focus visibility, order, controls, dialogs, and task completion.
02
Content and asset review
Consider headings, link purpose, media, documents, forms, and reusable templates.
03
Prioritized issue reporting
Organize findings by affected journey, impact, evidence, and remediation clarity.
01
Remediation support
Discuss recommendations, implementation responsibilities, and verification.
02
Retesting specified areas
Revisit agreed issues or journeys after changes.
03
Ongoing accessibility planning
Consider maintenance practices for future content, releases, QA, and team knowledge.
START WITH YOUR CONTEXT
Who this is for
Different organizations face different accessibility questions. These examples can frame a conversation, not determine legal obligations.
01
Businesses open to the public
Explore barriers that may affect visitors using the website.
02
State and local government teams
Discuss public-facing services and obligations with qualified legal counsel where needed.
03
Federal and Section 508 teams
Align procurement, content, and technical expectations around applicable requirements.
04
Redesign and procurement teams
Bring accessibility questions into planning before a build or vendor decision.
05
Teams seeking a roadmap
Turn an unclear question into prioritized discussion of barriers, ownership, and next steps.
A PROPOSED ENGAGEMENT PATH
A typical assessment-to-remediation path
The five-step path illustrates how work might progress after the scope, method, and evidence requirements are agreed.
01
Define the scope
Agree goals, standards, technical criteria, assets, journeys, and exclusions.
02
Evaluate the experience
Assess selected areas using the agreed combination of tools, manual review, and human evaluation.
03
Prioritize barriers
Connect findings to affected journeys and prepare an actionable order for review.
04
Remediate and support
Coordinate recommendations or implementation support around the agreed scope.
05
Retest and maintain
Retest specified areas and consider ongoing review practices.
DECISION GUIDANCE
ADA, Section 508, and WCAG are not interchangeable
These terms relate to digital accessibility in different ways. This content is general information, not legal advice.
- ADA: a civil-rights law often discussed in relation to access to goods and services.
- Section 508: federal accessibility requirements tied to covered information and communication technology.
- WCAG: technical accessibility guidelines organized around perceivable, operable, understandable, and robust content.
- Legal applicability should be confirmed with qualified counsel.
- A technical review does not itself determine legal compliance.
- The agreed version, level, sample, method, and findings should be documented.
EVIDENCE / APPROVAL REQUIRED
Evidence belongs in the conversation
Verified accessibility work will be described with approved scope, standards, evidence, remediation activity, and outcomes.
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Verified project context, approved contribution, relevant deliverables, and an attributable result will appear here.
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Verified project context, approved contribution, relevant deliverables, and an attributable result will appear here.
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Approved evidence placeholder 03
Verified project context, approved contribution, relevant deliverables, and an attributable result will appear here.
Only verified, approved client names, claims, metrics, quotations, and outcomes should replace these placeholders.
GOOD QUESTIONS
Website accessibility FAQs
START WITH THE RIGHT QUESTIONS
Request an accessibility assessment
Tell us what your team needs to understand and which digital experiences matter most.
Submitting this form starts a project conversation. Scope, timing, responsibilities, and outcomes are confirmed before work begins.